Enlarging your remote workforce may have a significant impact on network infrastructure, security, and company workflows. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Leeds company to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide support services ranging from on demand expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Leeds, United Kingdom businesses to with any aspect of creating a high-functioning remote work environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Support for Remote Workers
A sudden, organization-wide switchover to a telecommuter business model, which might be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of online IT support specialists along with enterprise-class ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to track or revise their active trouble tickets, add details, and append screen captures or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Support Desk staff by sharing responsibilities for Call Center support transparently between your regular support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support solution based on the leading professional services automation platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Leeds, United Kingdom organization, call 1-800-993-9400 or refer to Contact Progent.