Expanding your at-home workforce can have a major impact on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Edmonton company to select the right technologies and follow leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services ranging from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Edmonton, Alberta businesses to succeed with any facet of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Infrastructure for Teleworkers
Configuring the network infrastructure needed for an at-home workforce can be especially challenging if you must accommodate a mix of worker-owned hardware such as desktop computers and notebooks, Internet routers, and wireless APs from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's experience providing online support for both legacy and current technologies in virtual office venues allows you to make efficient use of your available network infrastructure and offers fast access to top-tire consultants for implement necessary upgrades. Services available from Progent to assist your company to create a productive work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology makes it possible to establish a safe connection for authenticated at-home employees to access IT resources located at your company data center or in a public cloud. Progent's consultants can help your company to configure and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect software to provide secure VPN tunneling for a broad range of devices such as Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and use a remote computer's desktop. This gives network managers more control over the computing environment of telecommuters and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and support VPN tunnels, local wireless networks, and firewall services. Progent can provide top-tier remote consulting for configuring routers from a range of vendors. See router integration support from Cisco-certified experts.
  • Home Wireless networks, typically shared by families and guests, are frequently utilized by telecommuters to access their Internet router for work. This can create throughput as well as security problems. Progent can help businesses to mitigate these problems by delivering expertise like Cisco Aironet configuration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti wireless AP integration assistance.
  • Internet access solutions impact the speed and availability of connections between at-home workers and the company data center. Business-critical processes may demand backup Internet connections in the event the primary connection fails. Progent can provide expertise for picking service providers, selecting sensible bandwidth and data volume bundles, and configuring high-availability Internet access. Refer to Internet access solutions.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Edmonton, Alberta organization, call 1-800-993-9400 or refer to Contact Progent.