Enlarging your at-home workforce may have a significant impact on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Santa Rosa company to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Santa Rosa, California businesses to with any facet of creating a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
An emergency, company-wide transition to a from-home business model, which could be the result of an epidemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their active tickets, enter information, and append screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your existing Call Desk organization by sharing responsibilities for Help Desk Call Center support services transparently between your regular support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support model utilizing the number one PSA tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver world-class desktop support to your at-home workforce, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Santa Rosa, California organization, call 1-800-993-9400 or go to Contact Progent.