Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Mexico City organization to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide support services ranging from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Mexico City, México companies to with any facet of creating a high-functioning remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A rapid, company-wide transition to a telecommuter workforce, which could be the result of a pandemic or as a component of a business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support specialists along with world-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their current tickets, add details, and append screenshots and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to augment your current Call Desk staff by splitting delivery of Call Desk support services transparently between your in-house support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the leading PSA tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Support Desk Supplementation Services can help your business to deliver world-class IT support to your from-home workers, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Mexico City, México business, phone 1-800-993-9400 or visit Contact Progent.