Enlarging your remote workforce can have a major impact on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of background helping small and mid-size businesses to design, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Addison organization to pick the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that promotes teamwork and delivers top value. Progent offers support services ranging from as-needed guidance for helping you over occasional IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can assist Addison, Texas companies to succeed with any facet of building a high-functioning remote work ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and centralized management.

Help Desk Services for Teleworkers
A fast, organization-wide changeover to a teleworker workforce, which might be activated by an epidemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and follow-up software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from help requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or revise the status of their current tickets, add details, and upload screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your company to augment your current Help Desk staff by sharing delivery of Support Desk services seamlessly between your regular support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, tracking progress, and generating reports. To find out how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class desktop support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Addison, Texas company, call 1-800-993-9400 or visit Contact Progent.