Enlarging your at-home workforce may have a significant effect on IT infrastructure, security, and company workflows. Progent has two decades of background assisting SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Cleveland company to select the appropriate tools and follow leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns top business value. Progent offers services ranging from as-needed guidance for helping you past challenging IT bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Cleveland, Ohio businesses to succeed with any aspect of creating a high-performing telecommuting environment by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

VoIP Integration for Remote Workers
Expanding the corporate PBX system to include teleworkers is vital to supporting a productive at-home workforce. A broad range of cloud-centric VoIP platforms are used by small and mid-size businesses to server remote users. Many larger organizations depend on Cisco's current or older products for IP voice solutions. Progent can assist organizations of any size to design or maintain a telecommuter IP voice service that provides the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist organizations optimize their existing Cisco IP voice systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia software deployed across the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and customer interaction networks. For more information about Progent's CUCM support, see Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can help you to support your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, see CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to work with these solutions and deliver on-demand deployment and troubleshooting expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Cleveland, Ohio business, phone 1-800-993-9400 or visit Contact Progent.