Expanding your at-home workforce can have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Charlotte organization to pick the right tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Charlotte, North Caroline businesses to succeed with any facet of building a high-functioning remote work environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, data security, backup/restore solutions, and centralized management.

IP Voice Solutions for Teleworkers
Expanding the corporate PBX environment to accommodate teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-centric digital PBX platforms are used by SMBs to support teleworkers. Many enterprises depend on Cisco's current or older platforms for VoIP management. Progent can assist organizations of all sizes to design or maintain a telecommuter IP voice environment that delivers the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations tune their existing Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia apps used throughout the network. Unified Communications Manager manages other mixed media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can assist you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other older VoIP platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN infrastructure to work with these solutions and provide as-needed integration and troubleshooting services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Charlotte, North Caroline organization, phone 1-800-993-9400 or go to Contact Progent.