Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security, and corporate culture. Progent has two decades of background helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Centennial organization to pick the appropriate technologies and follow best practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Centennial, Colorado businesses to with any facet of building a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
A fast, company-wide transition to a from-home workforce, which could be activated by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's extensive network of online IT support specialists combined with world-class ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or revise their current tickets, add information, and append screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your company to supplement your existing Support Desk team by splitting delivery of Call Desk support services seamlessly between your in-house IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service uses a collective support solution based on the number one professional services automation (PSA) platform for managing service requests and ticketing, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Call Center Augmentation Services can help your business to provide best-in-class technical support to your telecommuters, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Centennial, Colorado company, call 1-800-993-9400 or visit Contact Progent.