Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Thousand Oaks company to pick the right tools and adhere to best practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services ranging from as-needed expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Thousand Oaks, California businesses to with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide transition to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or update the status of their active trouble tickets, enter information, and append screen captures and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service allows you to supplement your current Call Center team by splitting responsibilities for Call Center services transparently between your regular IT support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collective support model utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Desk Supplementation Services can enable your business to provide world-class desktop support to your at-home employees, see Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Thousand Oaks, California organization, call 1-800-993-9400 or refer to Contact Progent.