Expanding your remote workforce can have a major effect on network architecture, security, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Sioux Falls organization to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that promotes collaboration and returns top value. Progent can provide services that go from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Sioux Falls, South Dakota companies to succeed with any facet of building a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A rapid, company-wide changeover to a from-home business model, which could be the result of an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote IT support experts combined with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or update the status of their current trouble tickets, enter information, and upload screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your business to supplement your existing Support Desk organization by splitting delivery of Support Desk services transparently between your regular support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support model based on the number one PSA tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class technical support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Sioux Falls, South Dakota business, phone 1-800-993-9400 or refer to Contact Progent.