Enlarging your at-home workforce may have a major impact on network architecture, cybersecurity, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Fort Worth company to pick the appropriate tools and follow best practices in creating and operating a safe virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services ranging from on demand guidance for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Fort Worth, Texas businesses to with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide switchover to a from-home workforce, which could be activated by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of online technical support specialists along with enterprise-class ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active tickets, add information, and append screen captures or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables your business to expand your existing Call Center team by splitting responsibilities for Support Desk support services seamlessly between your in-house support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support solution utilizing the leading professional services automation platform for managing service requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Fort Worth, Texas business, phone 1-800-993-9400 or visit Contact Progent.