Enlarging your remote workforce may have a significant effect on IT architecture, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Aurora company to pick the appropriate tools and follow leading practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services that go from as-needed expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Aurora, Colorado businesses to succeed with any facet of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Support for Telecommuters
A sudden, organization-wide switchover to a telecommuter workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online IT support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or edit their active tickets, add details, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables your company to supplement your existing Help Desk team by splitting delivery of Call Center services seamlessly between your regular support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model utilizing the number one professional services automation platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class desktop support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Aurora, Colorado business, phone 1-800-993-9400 or refer to Contact Progent.