Enlarging your at-home workforce can have a significant impact on network infrastructure, security/compliance, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Seattle company to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide services ranging from as-needed expertise for getting you past occasional technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can assist Seattle, Washington companies to with any aspect of creating a high-functioning remote work environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A fast, organization-wide changeover to a telecommuter workforce, which might be activated by an epidemic or as part of a business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of online technical support experts along with world-class ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or update the status of their current trouble tickets, add information, and append screenshots and attachments. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows you to supplement your current Support Desk staff by sharing responsibilities for Support Desk services transparently between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one professional services automation platform for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Call Center Augmentation Services can enable your company to deliver world-class IT support to your teleworkers, refer to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Seattle, Washington company, call 1-800-993-9400 or refer to Contact Progent.