Enlarging your remote workforce may have a significant effect on IT architecture, cybersecurity, and company culture. Progent has two decades of background assisting SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Scottsdale organization to select the right tools and follow best practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from as-needed guidance for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Scottsdale, Arizona companies to with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
An emergency, organization-wide transition to a telecommuter business model, which might be the result of a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's extensive team of remote IT support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit the status of their current trouble tickets, add details, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to expand your current Call Desk team by sharing responsibilities for Help Desk Call Center services seamlessly between your regular support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution based on the leading PSA tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your telecommuters, visit Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Scottsdale, Arizona organization, call 1-800-993-9400 or visit Contact Progent.