Enlarging your at-home workforce can have a significant impact on network architecture, cybersecurity, and corporate culture. Progent has two decades of experience helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Charlotte organization to pick the right technologies and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers top value. Progent offers support services ranging from on demand expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Charlotte, North Caroline companies to succeed with any facet of creating a high-performing work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A sudden, enterprise-wide switchover to a from-home business model, which could be the result of an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote IT support experts combined with world-class ticketing and tracking software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or update the status of their active trouble tickets, enter information, and append screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service allows your business to augment your existing Call Center organization by sharing responsibilities for Help Desk Call Center support services transparently between your regular IT support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support solution utilizing the number one professional services automation platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Call Center Supplementation Services can help your company to deliver best-in-class desktop support to your from-home workers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive work-from-home environment for your Charlotte, North Caroline company, phone 1-800-993-9400 or refer to Contact Progent.