Worcester, Massachusetts Microsoft and Cisco Certified Consultants

Service Delivery Alternatives Available for Worcester, Massachusetts Companies
Progent has a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, and network management. Progent's model for providing network support is based on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Support Model promotes fast support, thorough activity records, consistent follow-up, and strict cost monitoring for a range of network support delivery alternatives that include online repairs, onsite help, and top-tier consulting.

• Remote Support
  Progent's Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help clients to analyze and repair network problems without the expense or time loss of on-premises support calls. The experience of Progent's network consultants allows them to resolve most network problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new clients to address urgent network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's online network troubleshooting expertise.

• Onsite Service
  Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to deliver small companies the optimal solution: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for in-person service visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about how to register for Progent's in-person network service.

• Phone Support
  Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. To learn more, visit Online Help Desk Services.

• Shared Help Desk Services
  Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics. For more information, see Progent's shared Help Desk services.

• IT Consulting Expertise
  Progent offers small and midsize companies budget-friendly access to world-class consultants who can provide assistance with vital products and technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test products, network security consulting, high availability network engineering, server virtualization strategies, plus configuration, programming and support for business programs such as accounting, ERP, reporting, CRM, and productivity suites. Progent can help with one-shot projects such as office relocations and major system upgrades, extended projects like customizing an older MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database application development and DBA support, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as data restoration and malware removal.

• Infrastructure Guidance for an At-Home Workforce
  Progent can assist small and medium-size companies to design, set up and debug the network infrastructure to support remote workers. Areas of infrastructure for which Progent's consultants offer support include secure and efficient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, wireless LAN design and implementation, and robust Internet access. For details about Progent's network infrastructure consulting services for remote workers, go to network infrastructure support services for teleworkers.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting offers complete hosting for all of a small company's production servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition simple for customers to transfer to a different service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit companies with mixed environments to save significantly on the expense of hardware, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can handle the multi- platform and non- standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting services.

• Hybrid Cloud Integration Services
  Progent offers expert online consulting services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

• ProSight LAN Watch: Server and Endpoint Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Worcester, Massachusetts Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate network consulting enable small companies to sidestep the problems related to excessive dependence on small service firms or individual engineers.

Working with Progent enables your business to:

• Avoid Excessive Reliance on Freelance Consultants
  For IT support, small businesses often depend excessively on freelance consultants. Though freelance support providers have lower expenses than larger IT service firms and can typically charge nominally smaller fees, freelancers are occasionally spread too thin to react quickly to urgent situations. If a freelance engineer is busy with another client, sick, on vacation, or in class, the absence of backup personnel may require your business to wait for help in case of a crisis. As your company expands, network unavailability or problems with line-of-business applications get more expensive. The money you thought you were conserving on an independent consultant can disappear quickly due to lower output. In addition, when independent consultants encounter unfamiliar problems, the unavailability of a big consulting group to rely on for assistance requires them to train with the meter running while your company winds up with the bill for their continuing education.

• Have Access to Experts in Complex Network Solutions
  The majority of small service firms or independent consultants who concentrate on small business network support may excel at providing connect-the-dots fixes but lack the seasoning to work efficiently with complex network configurations with a variety of platforms, numerous locations, VoIP implementations, mobile workers, integrated accounting and analytical software, data-driven web sites, and specialized business software. Progent's experience with worldwide enterprises and Progent's large team of specialists can benefit your company because big-company networks are by nature complicated, integration issues demand thorough understanding of in many technical disciplines, and achieving an acceptable level of robustness, availability, and security calls for enterprise-proven best practices.

• Build a Solid Basis for Growth
  Small businesses typically start with a network cobbled together on a shoestring budget. Without a carefully designed architecture, a sequence of band-aid fixes commonly get piled onto of a weak structure. As a company grows, reliability and scalability problems can hinder the success of the organization. Such networks need proper assessment, intelligent business planning, and broad-based experience to migrate to a network environment that will provide the solid foundation to meet critical business needs and support downstream growth.

• Work with Solution Consultants, Not Product Vendors
  Smaller companies need direction and education to work through an ever more complex maze of IT alternatives offered for accelerating growth and improving productivity. Businesses do not need a network engineer or support organization that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match technical support services with the genuine interests of customers. Combining IT support and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being driven by the true needs of a customer.

How to Contact Progent
In case your Worcester, Massachusetts business needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).