Mobile Support

Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most successful solutions for achieving mobile connectivity to messaging, scheduling, web applications, and other vital business information. Progent can provide Wilmington, Delaware companies support from BlackBerry-certified professionals who can help businesses to manage their BlackBerry environments or transition smoothly to a more popular mobile solution.

As the sophistication of small business networks has increased, and as the demand for world-class protection, dependability, and recoverability has become the norm for companies regardless of size, successful deployment and support of BlackBerry technology has grown increasingly difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small businesses often turn to outside support firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry environments economically and efficiently, eliminating the need for an internal BlackBerry technology expert and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's proven remote service delivery capabilities, gives small companies a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their IT network.

Progent's engineers can assist you with SQL Server 2019 development consulting, SQL Server 2016 management support, and Exchange Server 2019 setup so that your database and messaging systems function optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined management tools to enable you to monitor and support BlackBerry smartphones throughout your company, recommend security policies that are right for your company, customize mobile applications, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and safely.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

BlackBerry Enterprise Server (BES) Consulting Services
The BlackBerry Enterprise Server offers businesses a single and secure source for incorporating BlackBerry smartphones into their email, collaboration, and application infrastructure. BlackBerry Enterprise Server (BES) enables wireless BlackBerry clients to connect to Microsoft Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry handsets with PC desktops to ensure data consistency for collaborative programs like calendars, address books, to-do lists, IM, and custom business software. Thanks to BlackBerry Enterprise Server (BES) support for Exchange Server, users with BlackBerry handsets can have push-based access to Exchange email and to IM-capable software via Microsoft Communications Server and Microsoft Lync Server 2010 support.

Progent's BlackBerry-certified engineers can help you plan, install, and support BlackBerry Enterprise Server (BES) so that you improve the efficiency of BlackBerry clients, simplify the management of a BlackBerry solution, and lower the cost of maintaining mobile workers.

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization problems to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, repair, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs assessment, system design, installation strategy and execution, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to create a mobile wireless system that meets your information technology budget and supports your business strategy. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry Enterprise Server, assist you to determine which administration approach and equipment meet your needs, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices concerning options for software versions, processors and mass storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can assist your company to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security engineers to perform network-wide security assessment and compliance validation and recommend improvements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry consultant has expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, set up the MDS and IM, install push and pull access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent for Support from a BlackBerry-Qualified Expert
To get in touch with Progent about professional help for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.