Fast Remote Troubleshooting for Wichita Kansas Computer Networks
Urgent Online Consulting for Wichita NetworksFor organizations in Wichita Kansas, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the advanced technology required to solve most information system issues rapidly. This lowers direct expenses because service calls accumulate minimal billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to typical online service firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor solutions manage to turn into big tabs. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven processes which ensure the highest degree of effectiveness for remote help and repair for computer networks of all sizes. Progent's remote service group can access your company's environment remotely without violating system security.

Progent's proven technical support reporting system keeps detailed records describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of services provided to each Progent client by every engineer. This archive of issues and solutions is structured as a readily retrievable internal database that allows Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote service experts are able to find the most efficient resolutions quickly.

Remote support services provided by Progent to clients in Wichita Kansas include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent handles the daily monitoring and management for you, so your system scales easily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic packages include remote monitoring and management, security, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your client-server infrastructure by providing tools for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint configuration, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT management personnel and your Progent technical consultant so emerging problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth reporting utilities created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast recovery of vital files/folders, apps, system images, plus virtual machines. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For details about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your core network support team. Client interaction with the Service Desk, provision of technical assistance, issue escalation, ticket generation and updates, performance metrics, and management of the service database are cohesive whether issues are taken care of by your corporate support group, by Progent's team, or by a combination. You have complete versatility to extend or reduce your share of IT support activity as required. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software plus documentation, testing and training. To learn more about ProSight Shared Help Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute critical projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center team of seasoned network experts offers your workers in Wichita Kansas instant access to a reliable support group with substantial background offering telephone-based help and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a significant enabler of company success, and Progent's goal is to resolve rather than merely track IT issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Wichita Kansas remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to fit your business so your IT maintenance is proactive and automated. By anticipating looming problems before they expand into downtime, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support multiple platforms.
How Your Wichita Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Wichita Kansas, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the moment your organization requires it. Over 20 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Wichita company has a regular independent support technician or maintains a full time organization that know how to handle typical network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to deal with sudden network crises or especially complicated integration projects.

Details of Progent's Online Computer Support for Wichita Kansas
Progent's online support, Internet-based repair, system security consulting, and system management services offer companies in Wichita Kansas unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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