UNIX and Linux Phone-based Support for

For small and midsize companies in Wichita Kansas, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP-certified security consultants to help with advanced security design and business continuity planning.

Progent's online technical support services offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. This reduces immediate costs since solutions require fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives.

Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical remote service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor repairs manage to end up as major invoices. Progent's penchant for handling technical issues quickly translates into your company conserving money.

Progent's Remote Support Tools
Over time, Progent has refined an arsenal of customized tools and field-proven methodologies that allow the maximum level of effectiveness for remote consulting and repair for small and midsize business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to access your company's network remotely without breaching system security.

Progent's sophisticated customer support database system includes comprehensive documentation for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of services provided to every customer by every consultant. This history of trouble tickets and resolutions is organized as a conveniently searchable proprietary database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and permit fast response from vendors' internal support staff so Progent's online service specialists can arrive at the best resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Wichita Kansas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's phone-based consulting engineers offer advanced credentials in a comprehensive set of technologies. This wide range of technical skills enables Progent's engineers to address almost any crisis likely to occur in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To help businesses with multi-platform environments, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services available from Progent to customers in Wichita include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad range of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and transitioning from older applications to current Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX and Linux consultants can offer urgent phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco CCIE certification is the highest recognition for networking consultants, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle even the most difficult challenges associated with network design, integration, management, security, and repair. CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to find solutions for the most complex problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone contact with a CCIE so your company can receive immediate help for complex network infrastructure problems that are hurting worker efficiency but are beyond the comfort zone of your local computer service resources. Progent's CCIE support experts can interface to your network by means of advanced on-line support tools to perform efficient, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network solutions.

• Authorized Windows Expertise
  Progent's Microsoft-premier online service engineers can deliver network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad range of platform support such as Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration expertise, SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad range of remote desktop support services including Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Professionals
  Progent's accredited CISM and CISSP security consultants can provide a range of system protection solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recover rapidly after a damaging penetration. Security consulting services available from Progent include: in depth security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick cleanup after malicious attacks; integrating firewalls; designing secure techniques for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting services to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

• Help Desk Expertise
  Progent's Call Center service offerings for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk support services are ideal for smaller companies who lack the budget to build and maintain an in-house Call Center but who want quick response from a reliable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

  Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your current organization, identifying or customizing Call Center software to handle the unique needs of your corporation, or adding temporary online staff to work with your existing Help Desk Call Center group to deal with unusually busy events like software migrations, major upgrades, or installing brand new applications.

  Progent's Help Desk team of veteran network professionals gives your customers in Wichita Kansas fast access to a reliable network service resource with years of experience providing phone help and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of business success, and Progent's policy is to solve and not merely document IT problems.

• Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Experts Group offers online advanced engineering support and training in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft applications including CRM, Project, Word, and Office Excel. To read more on Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Mac experts can promote the imaginative aspect of Apple Mac computing by delivering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio or video or setting up an audio/video post production lab.

  Remote Network Monitoring Support
  Progent can provide businesses in Wichita Kansas remote computer system monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By exposing potential problems before they expand into full-scale emergencies, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks that incorporate a variety of operating systems.

Wichita Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Wichita Metro Area.