Low-cost Computer Help from Microsoft certified Professionals for Companies in Wichita Falls, TX
By offering world-class support whenever you require it, making available specialized expertise for critical business applications, offering high-value services such as virtual data center hosting, billing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and cut service expenses. Progent understands that information system security, reliability, and efficiency are as important to small companies as to large enterprises but that small organizations don't have the leverage to spend aggressively in information networks and in-house service groups. Progent's fundamental value proposition is that no IT consulting firm can match Progent's capability to provide the network support your business requires whenever you need it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT service team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application design and development, disaster recovery preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to design and implement a sensible cloud computing strategy.

Core Technical Areas Serviced by Progent for Business Networks in Wichita Falls, Texas
Progent's nationwide team of world-class experts provides assistance for all facets of information technology deployed by companies of all sizes. Areas served by Progent in Wichita Falls include:

Support Delivery Alternatives Available for Wichita Falls, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, and network administration. Progent's model for delivering IT support is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service documentation, consistent follow-up, and tight expense control across an array of network service delivery modes that include online repairs, in-person support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or delay of in-person service calls. The experience of Progent's IT consultants allows them to handle most network issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support engineers to deliver small businesses the ideal combination: hands-on support technicians when you need them plus the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The response time for on-site support visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems. To learn more, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies including Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, company-wide network security consulting, fault tolerant network consulting, virtual server strategies, plus integration, programming and support for business applications such as accounting, ERP, business analytics, sales automation, and productivity software. Progent can help with one-time projects such as office moves and major software upgrades, longer term initiatives like customizing a legacy MRP platform to a modern Microsoft Dynamics 365 package, relational database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response such as disaster recovery and virus removal.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, configure and debug the network infrastructure needed to support telecommuters. Aspects of infrastructure where Progent's experts can deliver guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network design and deployment, and reliable Internet connectivity. To find out about Progent's network infrastructure consulting services for remote workers, visit infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is also convenient for customers to migrate to a different service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit companies with mixed environments to save significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the multi- platform and non- standardized environments common with smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtual system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting services to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Wichita Falls, Texas Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise network support enable small and midsize businesses to avoid the problems related to over reliance on small support organizations or freelance engineers.

Working with Progent enables your business to:

  • Avoid Over Dependence on Freelance Consultants
    For IT support, smaller companies sometimes depend excessively on individual engineers. Though individual support engineers carry lower overhead than more substantial support organizations and can afford to bill nominally smaller rates, they are frequently unable to react rapidly to urgent problems. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of replacement staff may force your business to wait for help during a crisis. As your small business grows, network unavailability or problems with line-of-business applications get more costly. The money you thought you were conserving on a freelancer can be eaten up quickly due to lower productivity. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering team to fall back on for help forces them to learn on the job while your organization winds up with the costs for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated IT Issues
    Many smaller support firms or freelance consultants who concentrate on small company IT support are capable of delivering connect-the-dots solutions but don't have the background to deal cost-effectively with complex IT infrastructures that have a variety of platforms, multiple sites, Voice over IP implementations, mobile workers, integrated accounting and operational applications, eCommerce, and custom line-of-business software. Progent's background with global companies and Progent's extensive group of experts can benefit your small business because big-company networks are by nature complicated, integration issues demand in-depth understanding of in many technical areas, and reaching a high level of robustness, availability, and protection calls for industry-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Lacking a proper architecture, a sequence of band-aid fixes often get tossed on top of a tenuous structure. As a business evolves, stability and expandability issues can obstruct the productivity of the organization. Such environments require thorough evaluation, smart strategic planning, and broad-based experience to migrate to a network infrastructure that will act as the reliable foundation to handle current business needs and ease future growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies need direction and insight to navigate through an increasingly complex maze of technology alternatives available for accelerating business growth and enhancing efficiency. They do not need an IT engineer or service firm that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This permits Progent to match technical support services with the real needs of customers. Combining IT support and product reselling can lead to a situation where the recommended solution is built around a predetermined technology rather than being driven by the true requirements of a client.

Get in Touch with Progent
If your Wichita Falls, Texas company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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