Wichita Consulting Support for Network Service Companies

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Wichita
Progent's consulting support for IT service firms in Wichita Kansas enables you to provide your customers Progent's consulting and Help Desk Call Center support with your brand as a transparent extension of your in-house IT support group. This can help you add to your client base, close gaps in your service portfolio, satisfy your customers, and improve your profits.

Progent's roster of network experts, PC integration and troubleshooting specialists, network administrators, and data security consultants have acted as seamless extensions to the support groups of some of the world's biggest IT service firms. Progent's range of technical knowledge enables you to add to the scope of your IT support practice, and Progent's transparency lets you strengthen and preserve your company's brand.

Progent is an IT support company with 20 years of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your clients of world-class IT services. Progent bills you directly and works under your direction to deliver your customers support services under your brand. Also, Progent has an affordable Off-hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the heart of an efficient service desk. But modern ticketing platforms are not only costly to acquire and staff, but also difficult to set up and manage. Smaller IT support firms rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support firms a practical way to retain their own branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support volume, the diversity of technologies your business can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support firms include:

• Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
• Normal service hours are 5am to 7pm PST, five days a week.
• Extended hours support is available at extra cost.
• Optional onsite service in larger metro areas is offered throughout the US at extra cost.
• You retain complete control of your clients and billing.
• Your customers enter incident reports using your branded Internet portal, an 800 phone number, or by sending a message to your specified email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic IT skills steadily without being forced to turn down opportunities due to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a seamless extension of your in-house IT service team, responding to your direction, and invoices your firm instead of your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
• Extensive Reporting: Progent uses an enterprise-class documentation system to make sure all IT services performed are thoroughly documented. This allows your IT support organization to transfer account responsibilities to in-house consultants once you have enough staff and relevant skill sets.

• Safely Expand Your Service Business: You can easily and affordably take on more opportunities outside your core areas of expertise and serve additional territories without the risks involved with expanding your full-time staff too quickly.
• Strengthen Your Brand: You can improve your mind share as a comprehensive IT support provider by offering more solutions to more customers under your own brand.
• Add to Your IT Support Catalog: Progent offers world-class expertise in a wide range of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
• Rapid Escalation: Thanks to a large team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
• Online Support Experts: For two decades, Progent has provided remote IT support from Help Desk support to advanced consulting. Efficient remote support saves money while delivering quick solutions.
• Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Wichita, Kansas Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Wichita, Kansas organizations a wide array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Wichita, Kansas
For additional details about Progent's reseller program for network service organizations in Wichita, Kansas, call 1-800-993-9400 or visit Contact Progent.