Mobile Support

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once one of the most popular solutions for achieving mobile connectivity to email, scheduling, web applications, and other critical business information. Progent offers Wichita, Kansas companies the services of BlackBerry-premier professionals who can help businesses to maintain their BlackBerry environments or migrate efficiently to a modern mobile platform.

As the sophistication of small business IT technology has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the norm for businesses of all sizes, successful deployment and maintenance of BlackBerry solutions has grown more challenging. To handle issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small businesses frequently turn to external support firms who specialize in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the need for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote service delivery model, provides small companies an economical solution for incorporating BlackBerry technology productively into their information network.

Progent's consultants can assist your company with SQL Server 2019 integration and development consulting, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your database and messaging systems operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft technology, set up streamlined management utilities to help you track and support BlackBerry smartphones across your business, recommend security policies that are right for your company, customize mobile applications, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.

Wichita Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Wichita Metro Area.

Consulting Support Services for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing large groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool enables Microsoft Exchange, Domino, or Novell GroupWise users to send and receive emails that are encrypted during transit to provide optimum security. BlackBerry Enterprise Server also streamlines a broad variety of critical management tasks that span from BlackBerry configuration and updates to mobile security and fault tolerance.

Progent's BlackBerry-premier consultants can help you use BlackBerry BES Server to perform routine jobs like:

• Deploy and manage applications
• Schedule device, application, and policy updates
• Update BlackBerry smartphone firmware remotely
• Control client settings with BES Server's extensive library of policies

Progent's BlackBerry-certified engineers can also assist you to use BES Server to implement key procedures not supported by the entry-level BlackBerry BES Server Express. These tasks include:

• Configure and support BES Server's high-availability infrastructure using virtualization
• Deploy BlackBerry devices wirelessly
• Establish specialized management roles
• Automatically track and report on the integrity of your solution

Progent's Online BlackBerry-certified Support is Quick and Economical
For businesses in Wichita, Kansas who require quick and affordable help from a qualified BlackBerry consultant, Progent offers efficient online assistance from a veteran support staff who have provided network solutions to organizations in every state in the country. (Refer to Progent's client testimonials.)

Online support eliminates travel expense and lets engineers resolve technical issues quickly, so you minimize wasted productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and can provide expert help in areas including troubleshooting synchronization problems, setting up BlackBerry Enterprise Server, and creating a protected, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry device users on Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install access control lists, manage Microsoft Exchange Server data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network needs assessment, solution design, roll-out planning and execution, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to decide which administration approach and equipment meet your needs, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can assist your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to run company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Professional
In order to ask Progent about consulting help for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.