Quick, Low-cost Remote Network Troubleshooting for Westminster, Colorado Small Businesses
For more than two decades, Progent has specialized in providing world-quality network support to clients who have small-company budgets. Progent has developed a unique service system that features a streamlined, seamless virtual office infrastructure, sophisticated online repair tools, a large pool of consultants certified in a wide range of IT practice areas, a Help Desk Call Center operational model that promotes efficiency and ensures follow-up, a worldwide group of remote service professionals, in-person support availability for the majority of most zip codes in the U.S., and a company culture committed to fixing network issues in the shortest time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as application design and development, business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to design and execute your cloud strategy.

Core Practice Areas Supported by Progent for Businesses in Westminster, Colorado
Progent's national group of certified experts offers support for virtually all aspects of network systems deployed by organizations of any size. Practice areas supported by Progent in and around Westminster include:

Service Delivery Options for Westminster, Colorado Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, and network administration. Progent's model for providing network support is built on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Support Model promotes fast response, comprehensive service documentation, dependable follow-through, and tight expense monitoring across an array of IT service delivery alternatives that include remote repairs, onsite support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix network problems without the cost or time loss of in-person service visits. The background of Progent's network consultants makes it possible to resolve most IT issues rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for new clients to address urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's remote network support expertise.

  • On-site Support
    Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to give small businesses the best of both worlds: onsite support professionals when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for on-site support visits is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more concerning why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues. To learn more, see Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. To learn more, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to world-class consultants who can deliver help with critical products and technologies such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security consulting, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for small business applications including financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects such as site moves and major software upgrades, extended initiatives like customizing a legacy MRP platform to a current Microsoft Dynamics 365 package, relational database software development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or emergency response like data restoration and malware removal.

  • Infrastructure Expertise for Telecommuters
    Progent can help small and medium-size companies to plan, set up and troubleshoot the network infrastructure for a remote workforce. Areas of infrastructure for which Progent's consultants offer guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network design and implementation, and robust Internet access. For details about Progent's infrastructure consulting expertise for telecommuters, visit infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to another service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with mixed networks to save dramatically on the expense of hardware, system maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the multi- OS and non- standardized environments typical of smaller companies, and keeps control of the licenses in the client's hands so that migrating to a different virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online support services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of system protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory mandates for IT information security and incident reporting.

The scope and depth of Progent's engineering team offer a powerful set of benefits to clients wishing to maximize the productivity of their information network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, at the forefront of IT service, executing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for resolving real-world network problems quickly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no registration fee and asks no retainer for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size invoices for fast fixes. Another advantage of granular billing is that clients will not be inclined to permit minor issues to stay unaddressed until they become major problems. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by each consultant to each customer. The practice of documenting and archiving support activity results in more efficient support and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Small companies who work with freelance service providers or who maintain internal support staffs gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your Westminster, Colorado business wants to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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