For small office network systems located anywhere in the state of West Virginia, Progent's Microsoft and Cisco authorized technicians can deliver remote phone help and remote troubleshooting to repair your computer system problems quickly and affordably. Progent has acquired world-class skills, advanced software tools, and support knowledge bases to identify and resolve network problems while avoiding the expense and time delays associated with in-person technical service dispatches. If your West Virginia company is situated beyond the larger metropolitan areas such as Charleston, Huntington, Morgantown, or Parkersburg, your nearby computer support choices may be limited in expertise, or not available during a crisis. This can result in a computer network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progent's group of expert network engineers average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of clients. This means you obtain not only the technical competency needed for the job, but a consultant with field proven methods for applying that expertise to provide cost effective network solutions.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can help businesses to configure Progent's ProSight Email Guard Security Gateway to use specified content policies for monitoring the content of outbound email messages and attachments and preventing the transmission of sensitive or inappropriate data or spam. ProSight Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and stay in compliance with industry privacy standards and regulatory requirements including HIPAA and Sarbanes-Oxley. Read more about Progent's entire ProSight line of affordable outsourced network management services for small and mid-size businesses.

Progent's Test Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento is available for testing line-of-business applications, developing efficient migration methodologies, assessing and optimizing performance, planning or validating disaster recovery strategies, mitigating compatibility problems, and establishing training systems for new technologies. For Progent customers without adequate in-house resources to configure proper test systems, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping critical IT initiatives on schedule.

Backup/Restore Services for a Remote Workforce
Progent can help small and mid-size businesses to plan, implement, verify and manage backup/restore systems for telecommuters. To find out about Progent's backup/recovery consulting services for at-home workers, see data protection services for remote workers.

At-home Employees Solutions
Progent has 20 years of experience assisting small and medium-size businesses to design, deploy, optimize, manage, and debug information networks that incorporate teleworkers. For information about Progent's expertise for at-home workers, refer to remote workforce solutions.

Microsoft Dynamics 365 Business Central (D365 NAV/Navision) Expertise
Dynamics 365 Business Central, previously branded Dynamics NAV and Navision, is an enterprise resource planning platform created for Azure cloud, on-premises, or hybrid environments. Progent's certified Microsoft 365 experts, Excel specialists, Teams and Teams Premium system designers, and Azure cloud experts can help your organization to integrate Microsoft Dynamics 365 Business Central with popular Microsoft products. Progent's developers offer Microsoft SQL Server support and Power BI reporting expertise to help your organization to use Dynamics Business Central to create applications and analytical reports that help you to make better business decisions. Progent's Dynamics 365 Business Central consultants can help you to maintain legacy versions of Dynamic NAV/Navision or design and configure modern Business Central environments.

Google Android Phone and Tablet Integration
Progent's Android phone integration consultants have extensive experience delivering remote and onsite support for organizations of all sizes who want to incorporate Android phones into their information networks so that users can be productive from virtually anywhere. Progent offers the breadth of know-how to solve network issues that span numerous manufacturers and that represent a mix of older and current technology. Progent offers cost-effective online consulting to assist you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to help you to handle particularly stubborn IT problems, or Progent can provide comprehensive project management services to help you complete major IT initiatives on schedule and on budget. Progent can assist with local, cloud-based, or hybrid networks and can provide expertise with operating systems, applications, management utilities and network infrastructure. Progent also offers customized group or individual classes to show you how to manage and operate Android phones to maximize their business value.

Design and Configuration Consulting for Cisco's Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki Wi-Fi AP experts offer remote and on-premises support to help businesses of all sizes to design, install, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki cloud-managed wireless access points. Progent can help your business to configure and support Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco technology such as switches, ASR routers and firewalls to build a seamless network infrastructure that delivers the same access, performance, security, ease of management and uptime for wired and wireless users irrespective of their mobility or device. (Refer to Meraki switches consulting and troubleshooting services.)

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice specialists offer Cisco UC520 consulting services to assist you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient upgrade to a current VoIP system.

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified CM Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

Google Cloud Platform (GCP) Integration Consulting
Progent's Google Cloud Platform planning and integration experts can provide cost-effective remote and onsite consulting to help organizations to migrate any portion of their critical IT resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow the use of Google's cutting edge machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design and review, testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security strategies.

MSP360 Backup Solutions
Progent's data protection experts can help you to create, deploy and troubleshoot a backup/restore solution built around MSP360 technology. MSP360 enables file or image-based backup/recovery for VMs and physical machines, supports all leading public clouds, and permits you to create a data protection ecosystem with a low RTO and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup environment to protect against data loss caused by human miscues, system errors, malicious users, and external attacks like ransomware. For more information, see ProSight Data Protection Services MSP360 Backup managed services.

ProSight Managed Services for Network Management
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all key facets of information technology including email content filtering, behavioral-based threat defense, patch management, automated backup and disaster recovery, network infrastructure monitoring and management, private cloud hosting, and network infrastructure documentation management. To download Progent's eBook about the advantages of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Complete Documentation of Services
Progent produces full and meaningful documentation of all service activity to make sure clients do not feel ?captive? to their support organization. Progent sends e-mail accounts of services immediately after finishing each support interaction, and also provides a hard copy along with monthly billings. Complete network service documentation makes it easier for clients to transfer to a new service provider or take on more support responsibilities internally. Complete support documentation also give management the information required to determine the value of support services and produce better informed network budgets.

Talk to a Progent Network Consultant
To see how you can access a Progent network consultant for online or onsite expertise, phone 1-800-993-9400 or visit Remote Network Help.

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