Professional Remote Service for West Valley City, Utah Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by large network support organizations. Some small companies permit themselves to become dangerously dependent on freelance engineers or small consulting firms who don't have the bandwidth or broad knowledge to react quickly or effectively to technical crises. Still other small businesses turn to mass-market service firms that employ technicians able to provide by-the-numbers solutions to common issues but who do not have the background and technical scope to deal with the diversity of environments and absence of standards that characterizes small business information systems.

Progent's time-tested approach to providing affordable and successful technical support to small businesses has made Progent one of the top Microsoft-certified network service organizations in the United States. Progent has delivered remote help to businesses in every state in the country (See Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network service personnel. This can cut costs and minimize technical risks for major IT initiatives such as application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to assist your business to design and implement your cloud strategy.

Main Technologies Serviced by Progent for Businesses in West Valley City, Utah
Progent provides the support of accredited experts for all facets of business network technology deployed in small and midsize companies and local governments. Technologies serviced by Progent include:

Support Delivery Alternatives Available for West Valley City, Utah Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for providing IT support is built on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Service Model ensures fast response, thorough service records, reliable follow-up, and strict expense monitoring across a range of network support delivery modes that include remote troubleshooting, onsite help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's IT engineers allows them to resolve most network issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to give small businesses the optimal solution: on-premises service technicians when you require them as well as the remote help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The wait time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues. for more information, visit Help Desk Services.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics. For details, visit Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide help with critical products and technologies such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network protection consulting, high availability it system design, server virtualization strategies, plus configuration, programming and support for small business programs including financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and massive system upgrades, longer term initiatives like upgrading a legacy MRP platform to a modern MS Dynamics or Dynamics 365 package, relational database application development and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency services like disaster recovery and virus removal.

  • Network Infrastructure Expertise for Teleworkers
    Progent can help small and medium-size companies to plan, set up and debug the infrastructure to support teleworkers. Areas of network infrastructure where Progent's experts can deliver guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN planning and deployment, and robust Internet connectivity. For details about Progent's infrastructure consulting expertise for an at-home workforce, go to infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small company's servers in a setting that not only provides the top degree of availability and extensibility but that is in addition simple for customers to transfer to a different service firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network management while getting world-class reliability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can handle the mixed- OS and non- standardized networks common with small businesses, and keeps control of the software in the customer's possession so that moving to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for IT data security and reporting.

The scope and depth of Progent's consulting team offer a unique set of advantages to organizations trying to maximize the business value of their IT network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the front lines of IT service, executing a wide variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not just expert IT capability, but also a consultant with field-tested methods for fixing real-world network problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no sign-up charge and asks no retainer for support services provided during regular business hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size bills for quick repairs. An additional advantage of granular pricing is that your company are not inclined to allow incipient problems to fester until they become big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to each customer. The practice of detailing and organizing service records allows more effective support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won't let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your West Valley City, Utah business wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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