UNIX and Linux Phone-based Consulting for

For small businesses located in West Palm Beach Florida, Progent provides support for networks powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and business continuity preparedness.

Progent's online technical support services represent excellent value because they have the real-world experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's billing policy for online support is structured to get the most out of your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you actually get. In contrast to typical remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where fast fixes manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently results in your business spending less money.

Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes which ensure the highest level of efficiency for online help and repair for small and midsize company information networks. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your company's computer system without compromising corporate security.

Progent's advanced customer support database application includes comprehensive records for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of services provided to each Progent client by any Progent consultant. This history of anomalies and solutions is structured as a quickly accessible proprietary database that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow priority access to vendors' in-house support staff so Progent's remote service experts can come up with optimal resolutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in West Palm Beach Florida or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's remote consulting experts possess certified skills in an extensive array of disciplines. This breadth of IT skills enables Progent's engineers to resolve almost any problem likely to crop up in a small or midsize business network. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with mixed-operating system environments, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online technical services available from Progent to customers in West Palm Beach include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad range of information technology including network infrastructure, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server products for server economization and simplified management, and transitioning from older systems to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX/Linux consultants can offer urgent online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and indicates a consultant's networking knowledge at the master level. CCIEs know how to resolve the most stubborn problems surrounding network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating program updates. CCIEs provide exceptional value because their depth of expertise allows them to fix the most difficult problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few service providers make CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can get urgent assistance for severe network issues that are impacting worker productivity but are outside the scope of your local IT service group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of the latest remote support technology in order to provide quick, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus VPN technology.

• Authorized Windows Expertise
  Progent's Microsoft-certified remote support professionals offer network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of technology support including Windows Server 2022 planning and migration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 integration, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 design and integration, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad array of online desktop services including Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Premier Network Security Specialists
  Progent's accredited CISSP and ISSAP network security consultants can provide a range of security solutions that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up rapidly following a damaging penetration. Security consulting services available from Progent cover comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; building secure techniques for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Call Center support programs for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are ideal for small businesses who don't have the budget to create an internal Help Desk Call Center but who need quick access to an efficient Call Center with proficient phone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or enhancing your established one, selecting or modifying Help Desk Call Center application software to handle the particular requirements of your corporation, or adding occasional online staff to work with your existing Help Desk team during demanding situations like software migrations, mass upgrades, or installing new applications.

  Progent's Help Desk Call Center staff of veteran information technology consultants gives your computer users in West Palm Beach Florida instant contact with an efficient network service group with extensive background offering phone consulting and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of company performance, and Progent's target is to solve rather than just report network issues.

• Business Applications Support: Training, Programming, and Problem Solving
  Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in key application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including CRM, Microsoft Project, Office Word, and Excel. To read more about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

  Progent's Mac experts can support the artistic facets of Mac environments by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or building an audio/video production studio.

  Online Network and Server Monitoring Support
  Progent offers businesses in West Palm Beach Florida remote computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they result in full-scale emergencies, proactive monitoring can ward off disruptive and costly information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on a mix of operating systems.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.