Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware needs time to steal its way across a network. For this reason, ransomware attacks are typically launched on weekends and at night, when IT staff are likely to take longer to recognize a breach and are less able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to make within a target's network, the more time it will require to recover core operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist you to take the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can assist businesses in the West Palm Beach metro area to identify and isolate breached servers and endpoints and protect clean resources from being compromised.
If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in West Palm Beach
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any available backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and basically sets the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also try to exfiltrate information and TAs demand an additional settlement for not posting this information or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can be a major problem depending on the sensitivity of the stolen data.
The recovery work after a ransomware attack has a number of crucial phases, the majority of which can be performed in parallel if the recovery team has enough members with the necessary skill sets.
- Quarantine: This urgent initial response involves blocking the lateral progress of the attack across your IT system. The longer a ransomware assault is allowed to go unchecked, the more complex and more costly the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment activities consist of isolating infected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
- Operational continuity: This covers restoring the IT system to a minimal acceptable degree of functionality with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and line-of-business applications, network architecture, and safe endpoint access management. Progent's recovery team uses advanced collaboration tools to coordinate the complex recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a customer's management and IT group to prioritize tasks and to get vital resources on line again as quickly as feasible.
- Data restoration: The effort required to recover files damaged by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and which restore techniques are required. Ransomware assaults can take down critical databases which, if not carefully closed, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many financial and other business-critical applications are powered by SQL Server. Often some detective work may be required to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users.
- Implementing advanced AV/ransomware protection: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same anti-virus tools deployed by some of the world's biggest corporations including Netflix, Citi, and NASDAQ. By providing in-line malware filtering, classification, containment, repair and forensics in a single integrated platform, Progent's ASM reduces total cost of ownership, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Activities include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryption tool; troubleshooting decryption problems; building a pristine environment; mapping and reconnecting drives to reflect precisely their pre-attack state; and reprovisioning computers and services.
- Forensics: This activity involves learning the ransomware attack's progress across the targeted network from start to finish. This history of how a ransomware attack progressed through the network assists you to evaluate the damage and brings to light vulnerabilities in security policies or processes that should be corrected to avoid later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is usually assigned a top priority by the cyber insurance provider. Because forensics can be time consuming, it is vital that other key activities such as operational resumption are executed concurrently. Progent maintains an extensive team of IT and data security professionals with the skills required to carry out the work of containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the United States for more than 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to identify and consolidate the surviving pieces of your network following a ransomware assault and rebuild them rapidly into a functioning system. Progent has collaborated with leading cyber insurance providers like Chubb to help businesses recover from ransomware attacks.
Contact Progent for Ransomware Cleanup Consulting Services in West Palm Beach
For ransomware recovery consulting services in the West Palm Beach metro area, phone Progent at 800-462-8800 or see Contact Progent.