Enlarging your remote workforce can have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your West Palm Beach company to select the right tools and adhere to leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent can provide services ranging from on demand expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help West Palm Beach, Florida businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide changeover to a telecommuter business model, which might be the result of a pandemic or as part of a disaster recovery process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or edit the status of their current trouble tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to augment your current Call Desk organization by sharing responsibilities for Call Center support seamlessly between your in-house IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model utilizing the leading PSA platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Call Center Supplementation Services can enable your business to deliver world-class technical support to your teleworkers, refer to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your West Palm Beach, Florida company, call 1-800-993-9400 or refer to Contact Progent.