West Jordan, UT Remote Help from Certified Network Service Experts
Progent's computer troubleshooting services can deliver your West Jordan, UT business budget-friendly and reliable access to enterprise-class consulting professionals. By providing network consulting help when you need it, offering specialized knowledge for line-of-business applications, offering value-added support such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your West Jordan, Utah company an affordable solution for maximizing the productivity and profitability of small business networks. If you maintain a local system, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses to create and support a reliable and safe information network and to benefit from quick access to the seasoned help typically restricted to enterprises who are able to support a sizeable internal information technology staff.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house network support personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to design and execute your cloud strategy.

Core IT Areas Supported by Progent for Office Networks in West Jordan, Utah
Progent offers the services of qualified consultants for all facets of information technology deployed in small and midsize organizations. Technologies supported by Progent include:

Support Delivery Options for West Jordan, Utah Businesses
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, and network management. Progent's paradigm for providing computer support is built on the Call Center structure common to big IT support organizations. Progent's Contact Center Support Mechanism ensures rapid support, comprehensive activity records, dependable follow-through, and strict cost control for an array of network service delivery modes that include online troubleshooting, onsite support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite service calls. The background of Progent's IT engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for new customers to accommodate urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: hands-on support technicians when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more about how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting. For details, visit Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network security consulting, non-stop network engineering, server virtualization solutions, plus integration, programming and training for small business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major software migrations, longer term projects like upgrading an older MRP system to a current MS Dynamics or Dynamics 365 package, relational database software development and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can help small and mid-size businesses to plan, implement and debug the infrastructure required for at-home workers. Areas of infrastructure for which Progent's consultants can deliver assistance include safe and convenient VPN tunnel connectivity, VDI desktop software, router setup, Wi-Fi LAN design and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure consulting expertise for telecommuters, visit infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's production servers in a setting that not only delivers the top degree of availability and scalability but that is also convenient for customers to migrate to a different service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with mixed environments to benefit significantly on the expense of hardware, system support, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can support the mixed- OS and non- standardized environments typical of small companies, and retains control of the software in the client's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote support services to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for West Jordan, Utah Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise network consulting enable small businesses to sidestep the problems associated with over reliance on small support organizations or independent consultants.

Working with Progent enables your company to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT support, smaller businesses often rely heavily on freelance consultants. Although freelance support providers have lower overhead than larger support firms and can typically bill apparently smaller rates, individuals are occasionally unable to respond rapidly to urgent problems. If a freelance engineer is occupied with another client, sick, on travelling, or in class, the lack of backup staff may force your company to go without help during a crisis. The more your small business expands, system downtime or difficulties with line-of-business applications become more costly. The dollars you believed you were conserving on an independent consultant can disappear fast because of lost productivity. In addition, when independent consultants encounter new technologies, the unavailability of a big consulting group to rely on for help forces them to train in place while your organization ends up footing the bill for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many smaller support firms or independent engineers who concentrate on small company IT consulting are capable of delivering connect-the-dots solutions but don't have the experience to work cost-effectively with complicated network infrastructures with mixed operating systems, many sites, VoIP systems, mobile workers, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your business because big-company networks are characteristically complicated, support issues demand in-depth understanding of in many technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection calls for enterprise-proven leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with a network cobbled together on a tight budget. Without a proper architecture, a series of improvised fixes commonly get piled on top of a marginal foundation. As a company evolves, stability and expandability problems can obstruct the success of the organization. Such networks need proper evaluation, smart strategic analysis, and in-depth expertise to migrate to an IT infrastructure that can provide the solid foundation to meet critical business needs and ease future growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller companies need direction and education to navigate through an increasingly complex maze of IT options available for enabling growth and improving productivity. They do not need an IT consultant or support firm that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers services only. This permits Progent to match technical support services with the real needs of clients. Combining network support and product selling can lead to a situation where the proposed solution is based on a preselected technology rather than being based on the actual requirements of a client.

Contact Progent
In case your West Jordan, Utah company wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002-2026 Progent Corporation. All rights reserved.