Quick, Low-cost Online Computer Assistance for West Covina, California Small Companies
For more than two decades, Progent has specialized in delivering world-class IT support to clients with small-company IT budgets. Progent has developed a unique service system that features a low-overhead, seamless virtual office network, sophisticated online repair tools, a large pool of engineers certified in a broad array of technical disciplines, a Call Center operational structure that promotes responsiveness and guarantees follow-up, a worldwide team of on-line service professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company culture focused on resolving network problems in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your in-house network service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software programming, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to help your company to design and execute a sensible cloud computing strategy.

Popular Products and Technologies Supported by Progent for Companies in West Covina, California
Progent's national team of industry certified experts provides support for virtually all aspects of network systems found in businesses of any size. Technologies served by Progent in and around West Covina include:

Support Delivery Options for West Covina, California Businesses
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and IT administration. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive service records, consistent follow-up, and tight cost control for an array of IT support delivery modes that include online troubleshooting, in-person support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and fix network problems without the expense or delay of on-premises service calls. The experience of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate emergency network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small companies the best of both worlds: on-premises service technicians when you need them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for on-site support visits is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. For details, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For more information, see Progent's Help Desk Co-management services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies including Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network protection consulting, non-stop network consulting, virtual server solutions, plus integration, programming and training for business applications such as accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-shot projects including site moves and major software migrations, extended projects like upgrading a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 package, database application programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, implement and debug the infrastructure for work-from-home employees. Aspects of network infrastructure for which Progent's consultants can provide guidance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network design and deployment, and reliable Internet connectivity. For information about Progent's network infrastructure support services for telecommuters, visit network infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to a different service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can handle the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the software in the client's hands so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of network products including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for network information protection and incident reporting.

The scope and size of Progent's engineering team offer a powerful array of advantages to customers wishing to increase the productivity of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not just world-class IT skills, but also a consultant with field-tested approaches for repairing actual IT problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during normal working hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major bills for fast fixes. Another benefit of granular invoicing is that customers won't be inclined to permit incipient problems to fester until they grow into major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports given by every staff member to each customer. The practice of detailing and archiving service records results in more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who won't let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Small companies who work with independent service providers or who maintain in-house support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your West Covina, California company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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