Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Webster company to pick the appropriate technologies and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent offers support services that go from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Webster, Texas businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, organization-wide transition to a telecommuter business model, which could be the result of a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services leverage Progent's nationwide network of remote technical support specialists along with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit their current tickets, enter information, and upload screen captures and attachments. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your company to supplement your current Call Desk staff by splitting delivery of Support Desk support transparently between your regular support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Help Desk service uses a collective support solution utilizing the leading PSA platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver world-class technical support to your teleworkers, visit Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Webster, Texas business, call 1-800-993-9400 or go to Contact Progent.