Wireless Support

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time one of the most successful solutions for maintaining location-independent access to email, calendars, web-based applications, and other vital business information. Progent can provide Webster, Texas companies the services of BlackBerry-premier consultants who can assist companies to maintain existing BlackBerry deployments or migrate efficiently to a modern smartphone platform.

As the sophistication of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the norm for companies of any size, effective deployment and support of BlackBerry technology has become more difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and company databases, small businesses frequently resort to external support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven online service delivery model, provides small businesses an economical alternative for integrating BlackBerry technology productively into their business information system.

Progent's engineers can help you with SQL Server 2019 integration support, SQL Server 2016 management support, and Microsoft Exchange setup so that your data and email infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities so you can track and support BlackBerry smartphones throughout your business, recommend security policies that are right for your company, customize mobile software, and make sure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered rapidly and thoroughly.

Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.

Consulting Services for BlackBerry Enterprise Server (BES)
RIM's high-end solution for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful tool enables Exchange, Lotus, or Novell GroupWise users to transmit and receive emails that stay encrypted in wireless transit to ensure maximum security. BlackBerry BES Server also simplifies a wide selection of crucial management tasks that span from BlackBerry configuration and updates to mobile security and high availability.

Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry Enterprise Server to perform basic tasks like:

• Deploy and manage applications
• Plan smartphone, program, and IT policy updates
• Upgrade BlackBerry device firmware remotely
• Manage user and group settings with BES Server's vast selection of policies

Progent's BlackBerry-certified engineers can also help you to use BlackBerry BES Server to perform key tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:

• Install and support BlackBerry's high-availability architecture based on virtual servers
• Install BlackBerry smartphones remotely
• Establish custom administration roles
• Automatically track and report on the overall health of your BlackBerry solution

Progent's Online BlackBerry-certified Technical Support is Quick and Economical
For companies in Webster, Texas who need fast and economical help from a qualified BlackBerry consultant, Progent provides efficient remote assistance from a seasoned network support staff who have delivered network solutions to companies in every state in the United States. (Refer to Progent's client testimonials.)

Online support avoids travel costs and lets engineers fix technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry specialists have been awarded certifications in the entire range of BlackBerry technologies and offer professional help in areas including resolving synchronization problems, deploying BlackBerry BES Server, and creating a protected, high-availability network architecture for RIM BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, editing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned service professionals can in addition help your company to troubleshoot a broad range of problems concerning synchronization, device recognition, messaging reconciliation, web access, wireless connections, IM, workstation software installation, and Desktop Redirector.

As a leader in delivering nationwide online help for small company networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support costs low and, by solving issues promptly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to use management software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and help you to select and install sensible security configurations.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and remove BlackBerry device users on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, set up the MDS and IM, install push and pull access control lists, control Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network requirements analysis, solution architecture, roll-out planning and implementation, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to create a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration approach and physical components meet your requirements, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry expert can help your company to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to run company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Professional
In order to contact Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.