UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize companies located in Washington DC, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the advanced tools to resolve most network problems quickly. Efficient support lowers immediate costs because service calls take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for online help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. Unlike many online support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes somehow turn into substantial bills. Progent's penchant for dealing with technical issues quickly results in your company conserving money.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies that allow the highest level of effectiveness for remote help and troubleshooting for small business information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the engineers of Progent's online support team to connect to your computer system remotely without compromising system security.

Progent's proprietary customer support reporting application includes comprehensive records of the service that Progent's clients have received. Progent's staff service personnel have access to the records of all help provided to every customer by every engineer. This database of trouble tickets and solutions is stored as a quickly exploitable support knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available other extensive support databases and allow fast response from vendors' internal engineering staff so Progent's remote service experts can find the most efficient resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Washington DC or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based consulting engineers possess advanced credentials in an extensive array of disciplines. This wide range of technical skills enables Progent's engineers to resolve almost any crisis likely to take place in a small company network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To help businesses with mixed-operating system networks, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services provided by Progent to clients in Washington include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad array of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy applications to current Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.

  Progent's UNIX and Linux support engineers can offer emergency phone-based help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult problems encountered in network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software updates. CCIEs offer exceptional cost-effectiveness since their deep experience permits them to resolve the most complex problems rapidly. In common instances, less seasoned engineers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Few support organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive immediate assistance for serious network infrastructure problems that are lowering business productivity but are beyond the comfort zone of your local computer maintenance resources. Progent's CCIE support experts can connect to your network by means of sophisticated on-line troubleshooting technology to provide quick, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as VPN products.

• Certified Windows Expertise
  Progent's Microsoft-certified remote service professionals can deliver computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of technology support such as Microsoft Windows Server 2022 planning and migration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad range of online desktop support services including Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified Network Security Experts
  Progent's qualified CISSP and ISSAP security consultants offer a range of security solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up rapidly following a serious breach. Security solutions available from Progent cover thorough security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting services to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Call Center Support
  Progent's Help Desk service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are designed for smaller companies who don't have the money or time to build and maintain an internal Call Center but who want quick response from an effective Call Center with proficient phone assistance plus the available expertise to escalate the most challenging problems to advanced consultants.

  Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk or revamping your current one, identifying or enhancing Call Center software products to meet the particular requirements of your company, or adding occasional online personnel to supplement your existing Help Desk Call Center group to handle unusually busy situations like software migrations, mass upgrades, or rolling out brand new applications.

  Progent's Call Center team of seasoned information technology experts offers your customers in Washington DC rapid contact with an efficient network service group with extensive background offering phone support and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a crucial enabler of company performance, and Progent's intent is to solve and not merely report network issues.

• Applications Support: Training, Customization, and Problem Solving
  Progent's Applications Experts staff can supply remote professional consulting support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Word, and Excel. To find out additional information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac experts can promote the creative aspect of Mac systems by providing remote consulting services and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or putting together an audio/video post production facility.

  Online Network Monitoring Support
  Progent offers businesses in Washington DC online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your network support is proactive and automated. By exposing potential issues before they evolve into network outages, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on a variety of OS platforms.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.