For small office networks located throughout the state of Washington, Progent's Microsoft authorized consultants can provide online support and remote troubleshooting to fix your computer network problems quickly and cost effectively. Progent has acquired enterprise-class expertise, advanced software utilities, and support knowledge bases to diagnose and repair network problems while avoiding the high cost and time delays normally associated with onsite technical service calls. If your Washington company is located outside of the larger metro areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your local computer network support options may be limited in skills, or unavailable during urgent situations. This can result in a office network that is unusable or causing productivity loss due to technical issues continuing for too long. Progent's staff of field proven network consultants average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a extensive range of customers. This means you get not only the technical expertise needed for the job, but a professional with proven methods for applying those skills to provide efficient network solutions.

Oracle Database Administration Support and Software Development
Progent offers affordable access to an Oracle expert for Oracle database administration support or an Oracle application programmer. Progent can help you to develop effective mechanisms for critical Oracle database administration tasks such as performance tuning, backup and restore strategies, and information security, or train your IT staff how to follow industry leading practices for streamlining various administration procedures. Progent can in addition provide the services of a PL/SQL developer to help your company to build, test, enhance, or migrate Oracle-based applications that can range from forms to data-driven web commerce sites. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper and can also help you to optimize existing SQL code using Oracle's SQL Tuning Advisor and SQL Access Advisor.

Support for MS Dynamics and Dynamics 365 Accounting and ERP/MRP Platforms
Progent's Experts Team offers guidance in Microsoft financial and ERP platforms, allowing you to create cost effective and cohesive IT solutions that fit the specific needs of your operation. Progent's applications consultants offer a range of services including Microsoft Dynamics 365 Finance and Supply Chain (formerly Dynamics AX) ERP consulting, Microsoft Dynamics GP Accounting Software education and programming, MS Dynamics 365 Business Central business management software support, Microsoft Dynamics Solomon accounting software migration and support, and MS Commerce configuration.

Cisco Firepower Firewalls Consulting Services
Cisco's Firepower NGFWs Firewalls provide a significant performance boost compared to Cisco's popular ASA 5500-X firewalls and offer centralized control of modern security capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco-certified CCIE firewall consultants can assist your organization to plan and carry out an efficient upgrade to Cisco Firepower Series firewalls from legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's security services to create and centrally manage network environments that include branch offices, data centers, and cloud resources. For more information about Cisco's Firepower line of Next Generation Firewalls (NGFWs), visit Firepower firewalls consulting experts.

Microsoft SQL Server 2012 Consulting
Progent offers the expertise of certified SQL Server 2012 engineers as well as seasoned software programmers, DBAs, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and security professionals to help you to manage SQL Server 2012. Progent can also provide Microsoft SQL Server 2016 migration expertise or Microsoft SQL Server 2019 migration assistance to help you move to a more current release of SQL Server.

The Progent Test and Design Lab at the Herakles/QTS Colocation Center
Progent's Test and Training Lab at the QTS Internet Data Center in Sacramento can be used for testing line-of-business applications, developing cost-effective migration methodologies, evaluating and optimizing performance, planning or verifying business continuity strategies, resolving compatibility issues, and establishing training systems for new technologies. For Progent customers who lack adequate internal resources to configure effective test environments, the lab cuts capital outlay and engineering risk while keeping critical IT initiatives on schedule.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with continual replication to deliver rapid, zero data loss disaster recovery between datacenters that are as far as 185 miles (300km) apart. Progent can provide online or on-premises access to a certified NetApp MetroCluster expert who can help your business to plan, configure, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your functional needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by delivering guidance with tasks like assigning shelf IDs, determining aggregate layout, provisioning volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster DR system to verify compliance with industry standards and government requirements.

Mac Support
Progent's experts offer Mac users a range of services such as remote Apple macOS and OS X desktop support, help with Mac applications, Office 365 Outlook for Mac and Microsoft Exchange expertise, Mac security and network infrastructure consulting, integration between Mac and Windows environments, and individual training. For computer systems based solely on Apple macOS and OS X or for environments that utilize a mix of Mac, Linux, and Windows-powered servers and desktops, Progent has the background and depth to handle the complexity of architecting, installing, and supporting a network solution that is reliable, protected, efficient, and aligned with your company's goals.

Help Desk Support Services for Telecommuters
Progent can provide small and mid-size businesses supplemental or comprehensive Help Desk support for at-home employees. To find out about Progent's supplemental or fully outsourced Help Desk support services for a remote workforce, refer to Help Desk Call Center support services for an at-home workforce.

Complete Reporting of Services Provided
Progent produces full and meaningful documentation of all support work to make sure clients don?t ever feel like a hostage to their IT service provider. Progent sends e-mail documentation of support activity shortly after completion of each service interaction, and also encloses a hard copy along with monthly invoices. Complete network support documentation makes it less disruptive for customers to move to a different service organization or assume increased service duties internally. Complete service reporting also provides management the visibility required to evaluate support services and develop more realistic IT budgets.

Planning and Deployment Consulting for Microsoft Skype for Business
Skype for Business Online has reached end of life and has been replaced by Microsoft Teams. Progent's Microsoft-certified Skype for Business consultants offer consulting and debugging aid to help you to maintain your local Skype for Business deployment or upgrade to a hybrid architecture that federates your local Skype for Business system with Microsoft Teams. Progent can help yo to design and execute a cost-effective deoloyment for Teams that features high availability and expandability. Progent can also validate your communications security posture. If you want help upgrading to Microsoft Teams, call Progent's planning and migration services for Microsoft Teams and Teams Premium.

Get in Touch with a Progent Network Support Expert
To see how to contact a Progent computer support expert for online or onsite support, call 1-800-993-9400 or visit Online Computer Help.

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