UNIX, Linux, Solaris, and Apple Mac OS X Remote Consulting for

For small companies located in Waltham Massachusetts, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's online support services represent exceptional leverage because they are equipped with the practical background and the sophisticated technology to solve most network problems quickly. Efficient support lowers immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves additionally in incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many remote support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from situations where fast solutions somehow end up as substantial bills. Progent's skill at disposing of problems quickly translates into your company spending less money.

Progent's Online Support Tools
Through years of experience, Progent has refined an array of optimized technologies and proven processes which ensure the highest degree of efficiency for online help and repair for small and midsize business IT systems. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's remote service group to interface to your company's network without compromising system security.

Progent's proprietary service database application includes extensive records describing all support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance rendered to every Progent customer by any consultant. This history of anomalies and repairs is organized as a readily searchable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical databases and allow priority response from vendors' in-house support staff so Progent's online consulting specialists can find the best solutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Waltham Massachusetts or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Remote Technical Support Services Provided by Progent
Progent's remote technical support experts possess credentials in an extensive set of technologies. This broad scope of capability enables Progent's engineers to tackle almost any problem likely to occur in a small company network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.

To support customers with multi-platform networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services provided by Progent to companies in Waltham include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco CCIE credential is the top accreditation for networking professionals, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs can resolve even the most complex problems associated with network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating program patches. CCIEs offer excellent value since their broad experience enables them to find solutions for even the most intractable problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs available to assist small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive urgent support for complex network issues that are crippling business productivity but are outside the scope of your ordinary IT support personnel. Progent's Cisco-qualified CCIE consultants can communicate with your environment via the latest remote troubleshooting technology to provide quick, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as VPN solutions.

• Authorized MS Windows Experts
  Progent's Microsoft-certified online service engineers can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a wide range of platform support including Microsoft Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition can deliver a wide array of remote PC desktop consulting and support services such as Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Premier System Security Experts
  Progent's certified CISSP and ISSAP security engineers offer a range of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to recover rapidly following a damaging breach. Security support services available from Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online support to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.

• Call Center Support
  Progent's Call Center support alternatives for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are well suited for small companies who don't have the budget to support an internal Call Center but who need quick access to a reliable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging problems to high-level engineers.

  Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center software products to meet the particular needs of your corporation, or adding occasional online personnel to supplement your existing Help Desk Call Center team to handle unusually busy situations like software transitions, mass upgrades, or installing brand new applications.

  Progent's Help Desk Call Center team of seasoned network consultants provides your workers in Waltham Massachusetts quick contact with a dependable support resource with substantial experience providing telephone-based consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a crucial driver of business productivity, and Progent's policy is to solve rather than simply report technical problems.

• Business Applications Services: Training, Custom Programming, and Troubleshooting
  Progent's Applications Experts Team provides phone-based advanced engineering support and education in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Word, and Microsoft Office Excel. To find out additional information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Mac professionals can support the imaginative elements of Mac computing by offering remote help services and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio or video or building an audio/video post production facility.

  Remote Network and Server Monitoring Services
  Progent can provide businesses in Waltham Massachusetts online computer system monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent for your environment so that your network maintenance is proactive and automated. By spotting looming problems before they expand into crashes, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks powered by a mix of operating systems.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.