Walnut Creek Consulting Expertise for Computer Support Firms

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Walnut Creek
Progent's consulting support for network service firms in Walnut Creek California allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a transparent extension of your in-house network services team. This can put you on the fast track to add to your client base, close gaps in your service portfolio, create happy clients, and improve your profits.

Progent's team of network infrastructure experts, PC support technicians, IT admins, and cybersecurity consultants have acted as transparent adjuncts to the support staffs of some of the country's largest IT support firms. Progent's range of expertise allows you to add to the scope of your IT service practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is an IT consulting company with 20 years of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered online technical support and consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for IT service providers features transparent resale to your customers of professional services. Progent invoices you exclusively and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who need 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing is the heart of an effective service desk. But modern ticketing platforms are not just costly to acquire and staff, but challenging to configure and maintain. Small or niche IT service providers seldom have the necessary resources. Progent's Call Center and ticketing program gives IT service firms an affordable way to retain their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing services enable you to expand your physical and virtual support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

• Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement to commence work during standard work hours.
• Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite service in major metros is offered across the US at extra cost.
• You have complete control of your customers and invoicing.
• Your clients submit incident reports via your custom branded Internet portal, an 800 number, or by directing a request to your designated email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a sole point of contact for virtually all IT expertise your clients may require. You can build your staff and core IT skills at your own pace without having to say no to opportunities due to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your in-house support group, under your coordination, and bills you rather than your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
• Detailed Service Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all services delivered are thoroughly described. This allows your IT support organization to transfer account assignments to internal personnel once you have enough people and appropriate skill sets.

• Safely Expand Your IT Support Practice: You can easily and efficiently take on more jobs outside your main areas of excellence and open additional geographies without assuming the risks involved with increasing your head count too rapidly.
• Strengthen Your Name: You can solidify your positioning as a full-spectrum network support firm by offering more services to more customers using your own brand.
• Add to Your IT Support Catalog: Progent can provide top-tier support in a wide range of IT disciplines and can be a dependable resource for growing your IT support operations.
• Rapid Escalation: Thanks to a large roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
• Make Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
• Online Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs while delivering fast results.
• Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Walnut Creek, California Organizations
Progent's seasoned roster of certified consultants and technical experts offers Walnut Creek, California companies a broad array of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:

Learn More About Progent's Consulting Support for IT Service Firms in Walnut Creek, California
To learn more details about Progent's reseller program for network service firms in Walnut Creek, California, call 1-800-993-9400 or visit Contact Progent.