Mobile Expertise

Consulting Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most popular products for achieving anytime-anywhere access to messaging, scheduling, web-based programs, and other critical business information. Progent offers Walnut Creek, California businesses support from BlackBerry-premier experts who can help companies to manage their BlackBerry environments or transition smoothly to a current mobile solution.

As the sophistication of small company networks has expanded, and as the need for world-class security, dependability, and recoverability has grown to be the norm for businesses regardless of size, successful deployment and support of RIM BlackBerry technology has become increasingly difficult. To deal with issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This range of knowledge, combined with Progent's efficient online support model, provides small companies a budget-friendly solution for integrating BlackBerry technology productively into their business information system.

Progent's experts can assist you with SQL Server 2019 development consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your data and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, set up easy-to-use management tools to enable you to track and support BlackBerry smartphones across your business, define security policies that make sense for your company, customize mobile software, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be restored rapidly and safely.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Consulting Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool allows Exchange, Domino, or Groupwise users to send and receive emails that are encrypted during wireless transit to provide maximum security. BlackBerry BES Server also simplifies a wide selection of crucial management jobs that span from BlackBerry configuration and updates to wireless security and fault tolerance.

Progent's BlackBerry-certified engineers can assist you to utilize RIM BlackBerry BES Server to perform routine tasks such as:

• Deploy and manage applications
• Schedule smartphone, program, and IT policy updates
• Upgrade BlackBerry device software remotely
• Control user and group configurations with BlackBerry's vast library of policies

Progent's BlackBerry-premier engineers can also assist you to utilize BlackBerry Enterprise Server to implement important tasks not supported by the entry-level BES Server Express. These procedures include:

• Install and support BlackBerry's high-availability architecture based on virtual servers
• Install BlackBerry devices wirelessly
• Establish specialized administration roles
• Monitor and analyze the overall health of your system

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has earned certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry support skills range from troubleshooting synchronization problems to architecting mobile workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic technical functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned experts can in addition help your company to troubleshoot a wide range of issues associated with synchronization, handset recognition, messaging reconciliation, web access, mobile connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online technical assistance for small company networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support costs low and, by resolving issues quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install access control lists, manage Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, troubleshoot, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements assessment, system design, installation planning and implementation, performance optimization, configuration of a high-availability environment, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to create a wireless system that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry BES Server, assist you to determine which management model and physical components meet your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software editions, server hardware and storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can assist you to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security specialists to perform network-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Specialist
In order to get in touch with Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.