Quick, Low-cost Online Computer Assistance for Walnut Creek, California Small Companies
For over twenty years, Progent has focused on providing enterprise-quality computer support to clients who have small-business budgets. Progent has built a unique support solution that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial team of consultants accredited in a broad range of IT disciplines, a Call Center service structure that maximizes efficiency and ensures follow-up, a global group of on-line support professionals, on-site support availability for the majority of most zip codes in the United States, and a company ethos committed to resolving technical problems in the shortest time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support staff. This can reduce expenses and help meet schedules for big projects such as software design and development, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your company to plan and execute your cloud strategy.

Main Technologies Supported by Progent for Office Networks in Walnut Creek, California
Progent's team of world-class consultants offers support for all aspects of network technology found in businesses of all sizes. Areas supported by Progent in and around Walnut Creek include:

Service Delivery Options Available for Walnut Creek, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective computer services for technical support, system architecture, and network management outsourcing. Progent's paradigm for providing IT support is built on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Support Model promotes rapid response, comprehensive activity records, dependable follow-through, and tight expense control across an array of IT support delivery alternatives that include remote repairs, in-person support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to give small companies the optimal solution: on-premises support professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for in-person support visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics. For details, see Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment products, network protection engineering, high availability it system engineering, server virtualization strategies, plus configuration, customization and support for small business software including accounting, operations, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as site relocations and major software upgrades, extended initiatives like upgrading a legacy MRP platform to a modern Microsoft Dynamics 365 solution, relational database software programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Infrastructure Guidance for Teleworkers
    Progent can assist small and medium-size businesses to plan, deploy and troubleshoot the infrastructure required for remote workers. Aspects of network infrastructure where Progent's experts offer support include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN planning and deployment, and robust Internet connections. For information about Progent's infrastructure consulting expertise for a remote workforce, see infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition convenient for customers to migrate to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit companies with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can support the multi- platform and loosely standardized environments common with small companies, and retains control of the software licenses in the client's hands so that migrating to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Walnut Creek, California Small Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise IT support enable small and midsize businesses to sidestep the problems related to over dependence on small support firms or freelance consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT support, small companies often rely excessively on independent engineers. Though freelance support providers carry lower expenses than larger support firms and can afford to bill nominally smaller rates, freelancers are sometimes too overworked to respond rapidly to urgent problems. If an independent engineer is occupied with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your company to go without assistance during an emergency. The more your small business grows, system unavailability or difficulties with line-of-business programs get more costly. The money you believed you were conserving on a freelancer can evaporate quickly due to lower output. Also, when independent engineers encounter unfamiliar problems, the unavailability of a big consulting group to depend on for assistance requires them to train on the job while your company ends up with the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Network Issues
    Many small service firms or independent consultants specializing in small company network consulting may excel at providing routine solutions but don't have the experience to work efficiently with complicated IT infrastructures with a variety of operating systems, multiple sites, VoIP implementations, remote workforces, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's large group of experts can benefit your business because big-company environments are characteristically complex, support issues require thorough understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and protection calls for enterprise-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Without a carefully designed basis, a series of improvised fixes often get tossed on top of a marginal structure. As a company grows, reliability and expandability issues can hinder the success of the business. These environments require proper evaluation, smart strategic analysis, and broad-based expertise to migrate to a network environment that will provide the solid foundation to handle critical business requirements and ease downstream expansion.

  • Team with Solution Finders, Not Resellers
    Small businesses require guidance and education to navigate through an increasingly complex maze of IT alternatives available for accelerating business growth and improving efficiency. Businesses do not need a network consultant or support firm that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent offers services exclusively. This allows Progent to align technical support with the genuine needs of customers. Mixing network consulting and product reselling can result in a conflict where the proposed solution is built around a preselected vendor instead of being based on the actual requirements of a client.

Contact Progent
If your Walnut Creek, California company needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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