Affordable Network Help from Microsoft certified Experts for Businesses in Waco, TX
By delivering world-class know-how when you require it, making available in-depth expertise for key applications, providing innovative services like virtual data center hosting, invoicing only for services delivered, and requiring no sign-up fees or retainers for standard services, Progent allows you to increase the business value of your information network and cut service costs. Progent recognizes that network security, dependability, and efficiency are just as critical to small companies as to major enterprises but that small companies lack the economy of scale to invest aggressively in computer networks and internal service staffs. Progent's basic value proposition is that no network support firm can match Progent's ability to provide the IT support expertise your business requires whenever you need it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house network support group. This can save money and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your company to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Businesses in Waco, Texas
Progent's team of industry certified engineers offers assistance for all aspects of information technology used by companies of all sizes. Practice areas served by Progent in Waco include:

Service Delivery Alternatives for Waco, Texas Companies
Progent has a variety of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and IT management. Progent's paradigm for providing IT support services is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Contact Center Service Model promotes rapid support, comprehensive activity records, consistent follow-up, and strict expense control across a range of network service delivery alternatives that include remote repairs, in-person support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can assist clients to analyze and fix hardware and software problems without the expense or time loss of in-person service calls. The background of Progent's network consultants allows them to handle the majority of network issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's online computer support services.

  • On-site Support
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support engineers to give small companies the best of both worlds: in-person support professionals when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person support visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how and why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems. To learn more, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's roster of certified desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can provide help with vital products and technologies such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network protection engineering, high availability it system engineering, virtual server strategies, plus configuration, programming and support for business programs including financials, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site relocations and major system migrations, extended initiatives such as upgrading an older ERP platform to a modern Microsoft Dynamics 365 solution, database software programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response such as data restoration and malware removal.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to design, configure and troubleshoot the infrastructure for a remote workforce. Areas of network infrastructure where Progent's consultants offer support include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. For information about Progent's infrastructure support services for remote workers, go to infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition convenient for clients to migrate to a different service provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can handle the mixed- platform and non- standardized networks common with small businesses, and retains control of the software licenses in the client's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote support services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Waco, Texas Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate network consulting enable small and midsize businesses to avoid the pitfalls related to over reliance on small service firms or independent consultants.

Working with Progent allows your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT support, smaller companies often rely heavily on independent consultants. Although freelance service providers carry lower overhead than more substantial support organizations and can afford to bill apparently lower rates, individuals are occasionally too overworked to react rapidly to critical problems. If a freelance engineer is occupied with different customer, ill, on vacation, or in class, the lack of replacement staff may require your company to wait for assistance during an emergency. As your company grows, system downtime or difficulties with critical programs get more expensive. The dollars you believed you were conserving on an independent consultant can evaporate fast due to lower output. Also, when independent engineers confront new technologies, the unavailability of a big consulting group to count on for help forces them to learn with the meter running while your business winds up with the costs for their ongoing training.

  • Have Access to Expertise in Sophisticated Information Technology Solutions
    The majority of small service organizations or freelance engineers focused on small company network support are capable of delivering routine solutions but don't have the experience to deal cost-effectively with complex network environments with a variety of platforms, multiple sites, VoIP implementations, remote clients, integrated accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large group of specialists can be valuable to your company because enterprise networks are characteristically complex, support problems demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection requires enterprise-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of ad hoc repairs commonly get thrown onto of a marginal structure. As a business grows, stability and expandability issues can obstruct the productivity of the organization. These networks require proper assessment, intelligent business planning, and broad-based experience to upgrade to an IT infrastructure that can provide the reliable basis to meet critical business needs and support downstream expansion.

  • Partner with Solution Providers, Not Resellers
    Small businesses need guidance and education to navigate through an ever more complex maze of technology options offered for accelerating business growth and improving efficiency. Businesses do not need a network engineer or service firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match technical support services with the genuine needs of clients. Combining IT consulting and product selling can lead to a conflict where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a small business.

How to Contact Progent
In case your Waco, Texas company needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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