Expanding your remote workforce may have a major effect on network infrastructure, security, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Webster organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns top value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Webster, Texas businesses to succeed with any aspect of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.

IP Voice Solutions for At-Home Workers
Extending the business phone environment to include teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-centric IP voice platforms are used by SMBs to server teleworkers. Many enterprises depend on Cisco's current or legacy products for VoIP solutions. Progent can help businesses of any size to design or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help organizations optimize their existing Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia software used throughout the network. CUCM supports additional mixed media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM support, refer to CUCM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help your company to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early VoIP platforms, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to work with these VoIP solutions and provide on-demand configuration and troubleshooting expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Webster, Texas company, call 1-800-993-9400 or refer to Contact Progent.