Expanding your remote workforce may have a significant effect on network architecture, security, and company culture. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can help your Sydney organization to pick the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services that go from on demand expertise for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Sydney, New South Wales companies to succeed with any facet of building a high-performing remote work environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, data security, backup/restore solutions, and centralized management.

IP Voice Solutions for At-Home Workers
Extending the corporate phone environment to include telecommuters is critical to maintaining a productive at-home workforce. A variety of cloud-centric VoIP platforms are used by SMBs to support teleworkers. Many larger organizations depend on Cisco's current or older platforms for VoIP management. Progent can help organizations of all sizes to plan or tune a remote VoIP service that delivers the versatility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help organizations tune their existing Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager manages other mixed media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, see Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can help you to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, see CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with users working beyond the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to support these solutions and provide on-demand deployment and troubleshooting services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Sydney, New South Wales business, phone 1-800-993-9400 or refer to Contact Progent.