Expanding your remote workforce may have a major effect on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of background assisting SMBs to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Santa Cruz organization to select the right technologies and follow best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Santa Cruz, California organizations to with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and unified management.

IP Voice Solutions for At-Home Workers
Expanding the corporate PBX system to include remote users is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric digital PBX platforms are popular with small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's current or older products for VoIP management. Progent can assist organizations of any size to design or maintain a telecommuter IP voice service that delivers the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses optimize their current Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media apps used throughout the network. Unified Communications Manager manages other combined media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see CUCM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early IP voice products, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your WAN architecture to work with these solutions and provide on-demand integration and debugging expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Santa Cruz, California business, call 1-800-993-9400 or visit Contact Progent.