Expanding your at-home workforce can have a major impact on network infrastructure, security, and company workflows. Progent has two decades of experience helping SMBs to design, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Salem company to pick the right tools and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent offers services ranging from as-needed guidance for getting you past challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Salem, Oregon organizations to with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.

IP Voice Solutions for Teleworkers
Extending the corporate phone environment to include teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX products are used by SMBs to support teleworkers. Many enterprises rely on Cisco's current or older products for IP voice management. Progent can assist businesses of any size to design or maintain a remote IP voice service that delivers the versatility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help businesses optimize their existing Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. CUCM supports other mixed media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can help your company to support your existing CallManager environment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, refer to CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with clients operating outside the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and provide online integration and debugging services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Salem, Oregon business, call 1-800-993-9400 or visit Contact Progent.