Expanding your remote workforce can have a significant impact on network architecture, security, and company culture. Progent has 20 years of background assisting SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Reston organization to select the appropriate tools and follow leading practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide services that go from on demand expertise for helping you past occasional IT bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can help Reston, Virginia organizations to succeed with any aspect of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and unified management.

IP Voice Solutions for At-Home Workers
Extending the business phone environment to accommodate telecommuters is vital to maintaining a productive at-home workforce. A variety of cloud-based IP voice platforms are popular with SMBs to support telecommuters. Many larger organizations depend on Cisco's current or older products for IP voice solutions. Progent can help businesses of all sizes to plan or tune a telecommuter IP voice service that provides the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist organizations optimize their existing Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used throughout the network. Unified Communications Manager supports additional combined media services like unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, refer to CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other older IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to work with these VoIP solutions and provide as-needed configuration and debugging services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Reston, Virginia business, phone 1-800-993-9400 or go to Contact Progent.