Expanding your at-home workforce can have a significant effect on network infrastructure, security, and company processes. Progent has two decades of experience helping SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Phoenix company to pick the right tools and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Phoenix, Arizona companies to with any facet of building a high-functioning remote work environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and centralized management.

VoIP Integration for Remote Workers
Extending the business phone system to accommodate teleworkers is vital to maintaining a productive at-home workforce. A variety of cloud-based VoIP products are used by SMBs to support remote users. Many enterprises rely on Cisco's modern or legacy products for IP voice management. Progent can assist businesses of any size to plan or tune a remote IP voice environment that delivers the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help businesses tune their current Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media software used across the network. Unified Communications Manager manages additional mixed media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent's consultants can help you to maintain your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early VoIP platforms, visit CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these solutions and provide on-demand deployment and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Phoenix, Arizona business, phone 1-800-993-9400 or go to Contact Progent.