Expanding your at-home workforce may have a significant effect on network architecture, cybersecurity, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Norfolk company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide support services that go from on demand guidance for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Norfolk, Virginia businesses to succeed with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

VoIP Solutions for an At-Home Workforce
Extending the corporate phone system to accommodate teleworkers is vital to supporting a productive at-home workforce. A variety of cloud-centric digital PBX platforms are popular with SMBs to server teleworkers. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can help organizations of all sizes to design or maintain a telecommuter IP voice environment that provides the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses tune their existing Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media apps deployed across the network. CUCM manages other combined media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist your company to maintain your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, see CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these VoIP solutions and provide online configuration and debugging services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Norfolk, Virginia business, call 1-800-993-9400 or visit Contact Progent.