Expanding your telecommuter workforce may have a significant effect on IT architecture, security/compliance, and company culture. Progent has two decades of background assisting SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Manaus organization to select the appropriate technologies and follow best practices in building and maintaining a safe virtual solution for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services ranging from as-needed guidance for getting you past occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can help Manaus, Amazonas businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.

IP Voice Integration for Teleworkers
Expanding the business PBX environment to include telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric digital PBX platforms are used by SMBs to support telecommuters. Many enterprises rely on Cisco's current or older products for IP voice management. Progent can help organizations of any size to design or maintain a remote VoIP environment that provides the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses tune their existing Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony features to devices like IP phones, media processing products, VoIP gateways, and multimedia apps used across the network. CUCM manages other mixed media services like unified messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM support, see CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to support your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, see CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network architecture to support these VoIP solutions and provide on-demand configuration and debugging expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Manaus, Amazonas organization, phone 1-800-993-9400 or visit Contact Progent.