Expanding your remote workforce can have a significant effect on network infrastructure, security, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can help your Madison organization to select the right tools and adhere to leading practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top value. Progent can provide services ranging from as-needed expertise for getting you over challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Madison, Wisconsin organizations to with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

IP Voice Integration for Remote Workers
Expanding the business PBX system to include teleworkers is vital to maintaining a productive at-home workforce. A variety of cloud-based digital PBX products are popular with small and mid-size businesses to support remote users. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist organizations of any size to design or maintain a telecommuter VoIP environment that delivers the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations optimize their current Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports other combined media services such as messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can help your company to maintain your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and provide online configuration and debugging services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Madison, Wisconsin business, phone 1-800-993-9400 or visit Contact Progent.