Expanding your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Louisville company to select the right technologies and follow best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum value. Progent offers services ranging from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Louisville, Kentucky businesses to with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, security monitoring, data protection solutions, and streamlined management.

IP Voice Solutions for Teleworkers
Extending the company phone system to accommodate teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX platforms are popular with small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's current or older products for IP voice management. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice environment that provides the flexibility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses optimize their existing Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages additional mixed media services like messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified Communications Manager expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent can assist your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, see Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these VoIP solutions and provide on-demand configuration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Louisville, Kentucky company, call 1-800-993-9400 or go to Contact Progent.