Expanding your remote workforce may have a major impact on network architecture, security, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Knoxville organization to pick the right technologies and follow leading practices in building and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Knoxville, Tennessee companies to with any facet of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

IP Voice Solutions for an At-Home Workforce
Expanding the corporate phone environment to accommodate telecommuters is vital to maintaining an effective at-home workforce. A variety of cloud-based VoIP platforms are popular with SMBs to support remote users. Many larger organizations depend on Cisco's modern or legacy platforms for VoIP management. Progent can help organizations of any size to design or maintain a telecommuter VoIP service that provides the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations tune their current Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media apps used throughout the network. CUCM manages additional combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to CUCM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other early IP voice platforms, see Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to support these solutions and provide online deployment and debugging expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Knoxville, Tennessee business, phone 1-800-993-9400 or refer to Contact Progent.